Virginia ER Alternative Finder


Find an ER alternative location near you





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Retail Health Clinic
Walk-In Doctor's Office
Urgent Care Center

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ER Alternative definitions



Still Not Sure?

Call your doctor or the Anthem 24/7 NurseLine at the number on your ID card. We can help you find the right care at a location near you. For additional locations, call customer service at the number on the back of your ID card or for locations outside of Virginia, call 1-800-810-BLUE.

For More Information

For more information, visit www.anthem.com/eralt/va


What is a Retail Health Clinic?

Retail health clinics are clinics staffed by medical professionals who provide basic medical services to “walk-in” patients. Usually in a major pharmacy or retail store. Care is given by a physician’s assistant or nurse practitioner. For HMO members, no referral from your primary doctor is required for services to be covered.
What is a Walk-In Doctor's Office?

Walk-In doctor’s offices are offices that don’t require you to be an existing patient or have an appointment. Can handle routine care and common family illnesses. Care is typically given by a credentialed primary care doctor. For HMO members, a referral from your primary doctor is required for services to be covered.
What is an Urgent Care Clinic?

Urgent care centers are a group of doctors who treat conditions that should be looked at right away but aren’t as severe as emergencies. Can often do x-rays, lab tests and stitches. Care is typically given by a credentialed primary care doctor. For HMO members, a referral from your primary doctor is required for services to be covered.

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